Built for Businesses That Actually Need Results
We started Energyluminous in 2019 because we saw too many Vietnamese businesses wrestling with payment systems that just weren't designed for how they actually work. And honestly? We got tired of watching good companies lose money to bad infrastructure.
Operating from Hà Nội, serving businesses across Vietnam
We Know Payment Processing Because We've Been There
Before we built Energyluminous, our founders spent years managing payment operations for retail and service companies around Hà Nội. The problems were always the same – systems that crashed during peak hours, reconciliation that took days instead of minutes, and support teams that disappeared when you needed them most.
So we built what we wished we'd had back then. Software that handles Vietnamese payment methods the way they're actually used. Automation that works with your existing workflows instead of forcing you to change everything. And a team that picks up the phone when things go sideways at 9 PM on a Saturday.
Today we work with about 180 businesses across Vietnam. Some process a few dozen transactions daily, others handle thousands. What they have in common is they need systems that just work without constant babysitting.
What We Actually Stand For
These aren't just nice words on a wall. They're how we make decisions when things get complicated.
Transparency Over Marketing Speak
We tell you what our system can and can't do. If your use case is outside what we've built, we'll say so upfront. No vague promises about "custom solutions" that never materialize.
Local Knowledge Matters
Vietnamese payment ecosystems have their own quirks – from how QR codes get used to reconciliation timing with local banks. We've spent six years learning these details so you don't have to.
Support That Shows Up
When your payment system has issues, you need help now, not "within 24-48 hours." Our team is reachable by phone during business hours and responds to urgent issues within the hour.
The People Behind The System
Our team includes payment specialists, software developers who've worked in fintech, and support staff who actually understand what it's like to run a busy retail operation during Tết. We're small enough that you'll get to know the people who work on your account.
Linh Đặng
Operations Director
Linh spent eight years in banking operations before joining us in 2021. She runs our implementation process and makes sure new clients actually get set up properly instead of being handed a manual and wished good luck. When systems need adjusting for specific business workflows, she's the one who figures out how.
How We Approach Implementation
Getting payment automation wrong can mess up your business for months. We've done this enough times to have a process that minimizes disruption.
Discovery Without The Sales Pitch
We spend time understanding how payments flow through your business now. What breaks? What takes too long? What keeps you up at night during month-end reconciliation? This usually takes two meetings and we don't charge for it.
Realistic Planning
Based on what we learned, we map out what automation makes sense for your situation. Sometimes that means starting with one payment channel and adding others later. We give you timeline estimates that account for the inevitable hiccups.
Parallel Running Period
We run our system alongside your current process for at least two weeks. This lets you verify everything matches before you switch over completely. It's slower but it means you're not gambling with live transactions.
Ongoing Adjustment
After launch, we check in weekly for the first month. Payment patterns change, your business changes, and sometimes we need to adjust thresholds or add exception handling. This isn't billable support – it's part of getting things dialed in properly.
Why Businesses Stick With Us
Our client retention is around 94% year over year. People stay because the system works reliably and when they need help, they can reach someone who knows their setup.
We're not trying to be the biggest payment automation company in Vietnam. We're trying to be the one that businesses actually trust with their payment infrastructure. That means saying no to clients whose needs don't match what we do well, and investing in making our core offering really solid.
If you're dealing with payment processing headaches and wondering whether there's a better way, let's talk. We'll be straight with you about whether we're a good fit.
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